PRIVACY STATEMENT
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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and
selling process, we collect the personal information you give us such
as your name, address and email address.
When you browse our store, we also automatically receive your computer’s
internet protocol (IP) address in order to provide us with information
that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction,
verify your credit card, place an order, arrange for a delivery or
return a purchase, we imply that you consent to our collecting it and
using it for that specific reason only.
If we ask for your personal information for a secondary reason, like
marketing, we will either ask you directly for your expressed consent,
or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent
for us to contact you, for the continued collection, use or disclosure
of your information, at anytime, by contacting us at info@healthquest.com.sg or mailing us at:
HealthQuest Enterprise
10 Sinaran Drive, #04-76, SQUARE 2, Singapore 307506
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online
e-commerce platform that allows us to sell our products and services to
you.
Your data is stored through Shopify’s data storage, databases and the
general Shopify application. They store your data on a secure server
behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then
Shopify stores your credit card data. It is encrypted through the
Payment Card Industry Data Security Standard (PCI-DSS). Your purchase
transaction data is stored only as long as is necessary to complete your
purchase transaction. After that is complete, your purchase transaction
information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as
managed by the PCI Security Standards Council, which is a joint effort
of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect,
use and disclose your information to the extent necessary to allow them
to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways
and other payment transaction processors, have their own privacy
policies in respect to the information we are required to provide to
them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies
so you can understand the manner in which your personal information will
be handled by these providers.
In particular, remember that certain providers may be located in or have
facilities that are located a different jurisdiction than either you or
us. So if you elect to proceed with a transaction that involves the
services of a third-party service provider, then your information may
become subject to the laws of the jurisdiction(s) in which that service
provider or its facilities are located.
As an example, if you are located in Canada and your transaction is
processed by a payment gateway located in the United States, then your
personal information used in completing that transaction may be subject
to disclosure under United States legislation, including the Patriot
Act.
Once you leave our store’s website or are redirected to a third-party
website or application, you are no longer governed by this Privacy
Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our
site. We are not responsible for the privacy practices of other sites
and encourage you to read their privacy statements.
Google analytics:
Our store may use Google Analytics to help us learn about who visits our site and what pages are being looked at.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions
and follow industry best practices to make sure it is not
inappropriately lost, misused, accessed, disclosed, altered or
destroyed.
If you provide us with your credit card information, the information is
encrypted using secure socket layer technology (SSL) and stored with a
AES-256 encryption. Although no method of transmission over the
Internet or electronic storage is 100% secure, we follow all PCI-DSS
requirements and implement additional generally accepted industry
standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you
that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last
visit, Used by our website provider’s internal stats tracker to record
the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor)
of the next day, Counts the number of visits to a store by a single
customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password,
this is used to determine if the current visitor has access.
Google analytics:
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
SECTION 9 - CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so
please review it frequently. Changes and clarifications will take effect
immediately upon their posting on the website. If we make material
changes to this policy, we will notify you here that it has been
updated, so that you are aware of what information we collect, how we
use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your
information may be transferred to the new owners so that we may continue
to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal
information we have about you, register a complaint, or simply want more
information contact our Privacy Compliance Officer at info@healthquest.com.sg or by mail at
HealthQuest
[Re: Privacy Compliance Officer]
10 Sinaran Drive, #04-76, SQUARE 2, Singapore 307506
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